Otherland Toys uses secure
server software (SSL sockets), which encrypts information, ensuring
that your transactions stay private and protected.
A padlock will appear in the bottom right of your browser, indicating
that the secure server software is now in-place.
Our fulfilment system is
not connected to the Internet and is not accessible in anyway.
This keeps you information secure with us.
You can order on-line via our secure
Fax us your order
form: +44 (020) 0870 1256925
Phone your order to customer
services: 0871 717 9200
Post your order-form to
You will receive confirmation of your
order by email.
American Express, Visa, Switch, Mastercard, and JCB
Cheques made payable to Otherland
International credit cards and money
We want you to be totally satisfied
with every purchase you make from Otherland Toys. It is our
aim to offer both value and quality.
If, for any reason, you are not totally satisfied, simply return
the item in its original and unused condition, along
with the packaging, within 7 days and we'll exchange it or offer
you a full refund. It is your responsibility to ensure the item
is returned to us safely, and we recommend using a recorded
Please note there is a standard charge
of £10.00 to cover administration and packaging costs
on returns. This is in addition to any postage costs on sending
If the item is found to have a manufacturing
fault or was damaged in the post, we will not charge a returns
fee and we will also refund the postage costs.
These guarantees are in addition to your statutory rights, which
If you would like to return a purchase,
please refer to the information that was included in your package
or contact us
for your return address details.
We deliver anywhere in the UK, and Europe.
• Only 1 postal charge per order- with
as many items as you like!
• Orders received before 15.00 PM Monday to Friday will be shipped
the same day
• Orders received after 15.00 PM and weekends and Bank Holidays
will be shipped the next working day.
The following delivery options are currently available:
• Parcel Force 72 hrs (UK mainland,
Islands & Scottish Highlands)
|• Parcel Force
48 hrs (UK mainland only)
|• Parcel Force
24 hrs (UK mainland only)
|• TNT Next day
|• Parcel Force
International (3-5 days worldwide)
Warning: Delivery information is subject to availability.
Where your items are out of stock, or if we cannot deliver for
any other reasons, we will advise you by email or phone prior
to taking payment.
Please bear in mind that although most orders will be received
without any delay, our couriers (other than TNT) do not offer
a guaranteed service and your items may on occasion be subject
If a signature is needed on your item, we will make several
attempts to deliver, including contacting you by phone or email.
However, should we be unsuccessful in completing the delivery
for reasons beyond our control, we reserve the right to charge
a handling fee of £10 for the costs associated with despatching
and returning the goods. This is in addition
to any postage costs on sending the item.
On international orders, where your item is returned to us
because it could not be delivered to the address on your order,
we reserve the right to charge for the return postage to us.
We are committed to protecting your privacy. We will only use
the information that we collect about you lawfully (in accordance
with the Data Protection Act 1998) and according to the Which?
Web Trader Code of Practice.
All the information we receive is used
to process your order and develop a better online experience.
The type of information we will collect about you includes:
your name, address, phone number, email address, and credit/debit
card details. We will never collect sensitive information about
you without your explicit consent.
The information we hold will be accurate and up to date. You
can check the information that we hold about you by emailing
us. If you find any inaccuracies we will delete or correct it
The personal information which we hold will be held securely
in accordance with our internal security policy and the law
and the Which? Web Trader Code.
If we intend to transfer your information outside the EEA (European
Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of
visitors to our site. This can include using a "cookie" which
would be stored on your browser. You can usually modify your
browser to prevent this happening. The information collected
in this way can be used to identify you unless you modify your
We may, from time to time, inform you
by email of new products and special offers from Otherland Toys
and from other companies that we feel would be of interest to
If you have any questions, or would not like to receive any
such promotional information in the future, please email us
Otherland Toys Ltd will not be liable
for any loss incurred by you through misuse of our website,
by any unauthorised access to, by any alteration of data transmissions,
any corruption of data, any destruction of data, or any other
loss which does not directly result in something we have done
All rights to the designs and information
contained in and on our website are owned by Otherland Toys
Ltd and are protected by copyright. All third party trademarks
are hereby acknowledged.