novelty gadgets, games and gifts


We belong
to the Which? Webtrader
Code of Practice


Customer service award


All prices include free UK mainland
delivery

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

What's in my bag?
Need advice? We are here to help!

Security

Otherland Toys uses secure server software (SSL sockets), which encrypts information, ensuring that your transactions stay private and protected.

A padlock will appear in the bottom right of your browser, indicating that the secure server software is now in-place.

Our fulfilment system is not connected to the Internet and is not accessible in anyway. This keeps you information secure with us.

Ordering

You can order on-line via our secure server.
• Fax us your order form: +44 (020) 0870 1256925
Phone your order to customer services: 0871 717 9200
Post your order-form to us

You will receive confirmation of your order by email.

Payment



American Express, Visa, Switch, Mastercard, and JCB

Cheques made payable to Otherland Toys Ltd

International credit cards and money orders welcome

7 day money back guarantee

We want you to be totally satisfied with every purchase you make from Otherland Toys. It is our aim to offer both value and quality.

If, for any reason, you are not totally satisfied, simply return the item in its original and unused condition, along with the packaging, within 7 days and we'll exchange it or offer you a full refund. It is your responsibility to ensure the item is returned to us safely, and we recommend using a recorded delivery service.

Please note there is a standard charge of £10.00 to cover administration and packaging costs on returns. This is in addition to any postage costs on sending the item.

If the item is found to have a manufacturing fault or was damaged in the post, we will not charge a returns fee and we will also refund the postage costs.

These guarantees are in addition to your statutory rights, which remain unaffected.

If you would like to return a purchase, please refer to the information that was included in your package or contact us for your return address details.

Delivery & despatch

We deliver anywhere in the UK, and Europe.

Only 1 postal charge per order- with as many items as you like!
Orders received before 15.00 PM Monday to Friday will be shipped the same day

Orders received after 15.00 PM and weekends and Bank Holidays will be shipped the next working day.

Delivery options

The following delivery options are currently available:

Shipping method
Charge

Parcel Force 72 hrs (UK mainland, Islands & Scottish Highlands)

£0.00
Parcel Force 48 hrs (UK mainland only) £1.95
Parcel Force 24 hrs (UK mainland only) £3.95
TNT Next day guaranteed service £14.95
Parcel Force International (3-5 days worldwide) £15.00

Warning: Delivery information is subject to availability. Where your items are out of stock, or if we cannot deliver for any other reasons, we will advise you by email or phone prior to taking payment.

Please bear in mind that although most orders will be received without any delay, our couriers (other than TNT) do not offer a guaranteed service and your items may on occasion be subject to delay.

If a signature is needed on your item, we will make several attempts to deliver, including contacting you by phone or email. However, should we be unsuccessful in completing the delivery for reasons beyond our control, we reserve the right to charge a handling fee of £10 for the costs associated with despatching and returning the goods. This is in addition to any postage costs on sending the item.

On international orders, where your item is returned to us because it could not be delivered to the address on your order, we reserve the right to charge for the return postage to us.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

All the information we receive is used to process your order and develop a better online experience.

The type of information we will collect about you includes: your name, address, phone number, email address, and credit/debit card details. We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

We may, from time to time, inform you by email of new products and special offers from Otherland Toys and from other companies that we feel would be of interest to you.

If you have any questions, or would not like to receive any such promotional information in the future, please email us at privacy@otherlandtoys.co.uk

Liability

Otherland Toys Ltd will not be liable for any loss incurred by you through misuse of our website, by any unauthorised access to, by any alteration of data transmissions, any corruption of data, any destruction of data, or any other loss which does not directly result in something we have done wrong.

Copyright

All rights to the designs and information contained in and on our website are owned by Otherland Toys Ltd and are protected by copyright. All third party trademarks are hereby acknowledged.